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Business Ethics

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. 
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

OBJECTIVES

  • Define and understand ethics.
  • Understand the benefits of ethics. 
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Learn how to make ethical decisions and lead with integrity.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What is Ethics? 
  • Module Three: Implementing Ethics in the Workplace
  • Module Four: Employer/Employee Rights
  • Module Five: Business & Social Responsibilities
  • Module Six: Ethical Decisions
  • Module Seven: Whistle Blowing 
  • Module Eight: Managerial Ethics 
  • Module Nine: Unethical Behavior 
  • Module Ten: Ethics in Business (I) 
  • Module Eleven: Ethics in Business (II) 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
MCPEP: 5 Credit Points
Course Fee: N36,000


Facilitator:

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. 
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

OBJECTIVES

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools 
  • Deal with difficult customers

COURSE OUTLINE

  • Module One: Getting Started 
  • Module Two: Who We Are and What We Do  
  • Module Three: Establishing Your Attitude 
  • Module Four: Identifying and Addressing Customer Needs 
  • Module Five: Generating Return Business 
  • Module Six: In-Person Customer Service 
  • Module Seven: Giving Customer Service over the Phone 
  • Module Eight: Providing Electronic Customer Service 
  • Module Nine: Recovering Difficult Customers 
  • Module Ten: Understanding When to Escalate 
  • Module Eleven: Ten Things You Can Do to WOW Customers Every Time 
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
MCPEP: 5 Credit Points
Course Fee:   N36,000  


Facilitator:

Entrepreneurship

Would you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. 
Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop. 

OBJECTIVES

  • Understand how to start a business
  • Develop a business plan
  • Get financing for your business
  • Hire and train employees
  • Run your business
  • Grow your business

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Decide on the Type of Business 
  • Module Three: What Is the Market/Competition Like?
  • Module Four: Basics of Starting a Business
  • Module Five: Create a Business Plan
  • Module Six: Get Financing
  • Module Seven: Hire Employees
  • Module Eight: Training Employees
  • Module Nine: Market the Business
  • Module Ten: Run the Business
  • Module Eleven: Grow the Business
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
MCPEP: 5 Credit Points
Course Fee: N36,000


Facilitator:

Handling a Difficult Customer

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. 
With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer. 

OBJECTIVES

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Right Attitude Starts with You
  • Module Three: Stress Management (Internal Stressors)
  • Module Four: Stress Management (External Stressors)
  • Module Five: Transactional Analysis
  • Module Six: Why are Some Customers Difficult
  • Module Seven: Dealing with the Customer Over the Phone
  • Module Eight: Dealing with the Customer In Person
  • Module Nine: Sensitivity in Dealing with Customers
  • Module Ten: Scenarios of Dealing with a Difficult Customer
  • Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
MCPEP: 5 Credit Points
Course Fee: N36,000

Facilitator:

Internet Marketing Fundamentals

Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience.  Internet Marketing Fundamentals will provide your participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content.

If you want your business to grow then your participants need to understand Internet Marketing Fundamentals.

OBJECTIVES

  • Know how to conduct market research
  • Develop a workable internet marketing campaign
  • Recognize your target market
  • Understand your brand
  • Grasp SEO and website characteristics
  • Find and capture leads


COURSE OUTLINE 

  • Module One: Getting Started
  • Module Two: SWOT Analysis in Marketing
  • Module Three: Marketing Research
  • Module Four: Real Time Marketing
  • Module Five: Brand Management
  • Module Six: Social Media (I)
  • Module Seven: Social Media (II)
  • Module Eight: SEO Basics
  • Module Nine: Website Characteristics
  • Module Ten: Capturing Leads
  • Module Eleven: Campaign Characteristics
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
MCPEP: 5 Credit Points
Course Fee:   N36,000


Facilitator:

Marketing Basics

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed. 
Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing

OBJECTIVES

  • Define your market.
  • Know the different types of marketing and ways to use them.
  • Learn effective ways of communicating with the customer.
  • Know how to set marketing goals and strategies.
  • Recognize common marketing mistakes and know how to avoid them.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What is Marketing?
  • Module Three: Common Marketing Types (I)
  • Module Four: Common Marketing Types (II) 
  • Module Five: The Marketing Mix 
  • Module Six: Communicating the Right Way
  • Module Seven: Customer Communications 
  • Module Eight: Marketing Goals
  • Module Nine: The Marketing Funnel
  • Module Ten: Marketing Mistakes (I) 
  • Module Eleven: Marketing Mistakes (II)
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
MCPEP: 5 Credit Points
Course Fee: N36,000

Facilitator:

Sales Fundamentals

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. 
The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, handle objections, and learning how to be a great closer.

OBJECTIVES

  • Understand the language of sales
  • Prepare for a sales opportunity
  • Begin the discussion on the right foot
  • Make an effective pitch
  • Handle objections
  • Seal the deal
  • Follow up on sales
  • Set sales goals
  • Manage sales data
  • Use a prospect board

COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Understanding the Talk
  • Module Three: Getting Prepared to Make the Call
  • Module Four: Creative Openings
  • Module Five: Making Your Pitch
  • Module Six: Handling Objection 
  • Module Seven: Sealing the Deal
  • Module Eight: Following Up
  • Module Nine: Setting Goals 
  • Module Ten: Managing Your Data 
  • Module Eleven: Using a Prospect Board 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
MCPEP: 5 Credit Points
Course Fee:  N36,000

Facilitator: